By their very nature, alcohol and other drug abuse problems sometimes can evolve into a crisis, when immediate care is needed. Or the person who is abusing alcohol or other drugs, who has been resistant to help in the past, is now ready to accept help if it can be given immediately. Often these events do not occur during normal business hours.

The following list includes services in Columbus and Franklin County that operate on a 24-hour a day, 7-day a week basis.

North Central Community Mental Health Center (in Columbus) is contracted to answer phones for the following toll-free services that connect the caller to local help. Thus, anyone who calls these numbers is connected there:

  • 1-800-SUICIDE
  • Franklin County Suicide Prevention (614) 221-5445
  • Teen Suicide Prevention Services (614) 294-3300
  • Senior Suicide Prevention Services (614) 294-3309

Since one agency operates all of these services, all have:

  • 24-hour access
  • Referrals to many different concerns, including drug and alcohol issues
  • Referrals include help for military personnel

Alcoholics Anonymous:

  • 24-hour service - live person usually answers:  (614) 253-8501
  • Offers lay-help for those dealing with alcohol issues
  • Will also refer callers to Al-Anon to provide help to families and friends of the alcoholic

Al-Anon and Alateen

  • Offers help for families and friends of alcoholics
  • Alateen is for young people, usually teenagers, who have been affected by someone’s drinking
  • Central Ohio office: (614) 547-1550;

Crisis Text Line

  • 24 hours crisis services available: text  CONNECT to 741-741

Nacional de Prevencion del Suicideio:

  • 1-(888) 628-9454

Narcotics Anonymous

Nationwide Children’s Hospital

  • 24-hour service: 614-722-1800
  • For youth 17 years and younger.
  • Assessments and crisis services available.


  • 614-276 CARE (2273)
  • Assessments available 9am –4pm.
  • Crisis Services available 24-7, walk-in or via phone
  • They are a referral agency; they can set up appointments for mental health/substance abuse services at other local providers.
  • Walk-in sites are located at:
    • 199 S. Central Ave, Columbus (Youth and Adults)
    • 741 E. Broad St., Columbus (Adult)

Ohio Tobacco Quit Line

  • (800) 784-8669

Use No Drugs

  • (855) 786-7378
  •  Have counselors on staff. They will try to match the caller’s needs with an appropriate counselor and referral to local treatment.

Veterans Crisis Hotline

  •  (800) 273-8255 or text 838255
  • Have counselors on staff. They will try to match the caller’s needs with an appropriate counselor and referral to local treatment.


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